Support
Updated :
Created :
| Issue | Possible Cause | Solution |
| The dishwasher will not turn on | There was a power failure | Restore the power supply |
| Insufficient amperage | Move unit to another outlet that is able to provide sufficient amperage | |
| No power at the outlet | Check the electrical connection via the fuse/circuit breaker box | |
| Door is unlatched | Close and latch the door | |
| Unit is unleveled | Level the unit | |
| The plug is not correctly inserted into the socket | Insert the plug correctly into the socket | |
| The power cord is damaged | Call for service. Only authorized service providers should replace damaged cords | |
| The power supply voltage is too low | Move the unit onto another circuit with the correct voltage | |
| Dishes are not being cleaned | Improper loading | Arrange dishes so that the spray action reaches all surfaces |
| Spray arm not rotating freely | Check the spray arm to make sure no items are obstructing the rotation | |
| Not enough detergent | You may need to add more detergent. Note: Do not use detergent that is hard or cracked | |
| Water inlet hose is kinked or bent | Check your inlet hose and remove any kinks or bends | |
| Excess food on dishes | Rinse excess food from dishes | |
| E1 Error Code - Abnormally long water fill time | Low water pressure | Increase the water pressure going into the unit |
| Water inlet hose is kinked or bent | Check your inlet hose and remove any kinks or bends | |
| E2 Error Code - Abnormally long water drain time | The drain line is too long | Do not extend the drain hose |
| Drain line rises too high | Make sure the unit is on the counter and not below it | |
| Drain hose is kinked | Check your drain hose and remove any kinks or bends | |
| E3 Error Code - Abnormally long water heat time | Incoming water temperature is too cold | Increase the water temperature going into the unit |
| Water heater malfunction | Contact customer support | |
| Water heater sensor malfunction | Contact customer support | |
| E4 Error Code - Internal water level too high | Water pressure too high | Decrease the water pressure going into the unit |
| Inlet hose not properly connected | Make sure the inlet hose is not connected to the drain valve | |
| Drain malfunction | Contact customer support | |
