Support
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Created :
| Issue | Possible Cause | Solution |
| No power | There was a power failure | Restore the power supply |
| The plug is not correctly inserted into the socket | Insert the plug correctly into the socket | |
| The power cord is damaged | Contact customer service. Only authorized servicers should replace damaged cords | |
| The power supply voltage is too low | Move the unit onto another circuit with the correct voltage | |
| Transformer plug to circuit board is disconnected | Contact customer service | |
| The "Water" indicator is on | Sensor may not detect distilled water | Add a pinch or two of salt to the water, and restart |
| Plastic strainer may be clogged | Remove the plastic strainer and clean it with running water | |
| Low water level | Stop the ice maker, fill it with water, and then restart | |
| The "Water" and "Ice" indicators are both flashing | The ice shovel cannot move | Check if the ice is blocking the ice shovel, otherwise, consult a qualified technician |
| The "Ice" indicator is on | The ice basket is full | Remove ice from the ice basket |
| Ice sensor is dirty | Clean ice sensor with a wet cotton swab | |
| The ice cubes stick together | The ice cycle is too long | Stop the ice maker, and restart it when the ice blocks melt. Select the small ice button |
| The water temperature in the inner tank is too low | Change the water in the inner tank. The ideal water temperature is 45°-90°F | |
| The ice making cycle seems normal but no ice is produced | The ambient temperature or the water temperature is too high | Please run the ice maker in temperatures below 90°F and/or pour colder water into tank |
| Refrigerant liquid leakage | Consult a qualified technician | |
| A pipe in the cooling system is blocked | Consult a qualified technician | |
