Portable Air Cooler and Heater Troubleshooting Tips – EdgeStar

Issue	Possible Cause	Solution
No power	There was a power failure	Restore the power supply
	Insufficient amperage	Move unit to another outlet that is able to provide sufficient amperage
	No power at the outlet	Check the electrical connection via the fuse/circuit breaker box.
	The plug is not correctly inserted into the socket	Insert the plug correctly into the socket
	The power cord is damaged	Call for service. Only authorized servicers should replace damaged plugs
	The power supply voltage is too low	Move the unit onto another circuit with the correct voltage

Unit is leaking	Unleveled surface	Place unit on a level surface area
	The drain plug is loose	Make sure the drain plug is screwed on tightly
	Shipping damage	Contact your retailer

Unusual odor	Honeycomb filter is treated with anti-bacterial and anti-microbial agent	This odor will dissipate with time
	New plastic smell	This odor will also dissipate with time
	Mildew has accumulated	Clean the unit according to the directions in the owner's manual