Support
Updated :
Created :
| Issue | Possible Cause | Solution |
| The portable air conditioner does not turn on | There was a power failure | Restore the power supply |
| The plug is not correctly inserted into the socket | Insert the plug correctly into the socket | |
| The automatic switch, line fuse, or breaker has been tripped | Flip the switch, change the fuse, or turn the breaker back on. Also note that you may have too many appliances drawing power on one circuit, so you may need to move some onto another circuit | |
| The power supply voltage is too low | Move the unit onto another circuit with the correct voltage | |
| The power cord is damaged | Call for service. Only authorized servicers should replace damaged plugs | |
| The LCDI plug for the unit is tripped | Press the Reset button on the portable air conditioner's plug | |
| The unit turns on, but the compressor does not turn on- the fan runs, but there is no cooling | The room temperature is outside of the operational tolerances of the unit | Most units are designed to work in ambient temperatures of 64°F to 90°F |
| The Cooling mode is not on | Press the Mode button until the Cooling icon is shown on the control panel | |
| The compressor has not turned on yet because of its time delay | Give the compressor 3 minutes to turn on after the Cooling mode has been selected | |
| The set temperature is too high | Reset the temperature lower | |
| The internal water reservoir is full | Check the water level indicator on the control panel. If it is lit, either manually drain the water or allow the unit to exhaust the water itself. Then cooling will resume | |
| The air coming out of the unit is not very cold, or the airflow volume is weak | The filter is dirty or obstructed | Clean the filter |
| The air intake is obstructed | Make sure there is at least 20" of clearance from the air intake (on the front of the unit) | |
| The exhaust duct is too long | Make the exhaust duct as short as possible | |
| The exhaust is obstructed | Check the exhaust duct. Remove any obstructions | |
| The unit is set in dehumidifying mode | Set the unit in cooling mode | |
| The unit is set to low fan speed | Set the unit to high fan speed | |
| The unit has worked for a long time, but the room is not cold enough | Windows or doors are open | Close all windows and doors into the room when the unit is cooling |
| There are too many people in the room | You may need additional cooling or another air conditioner | |
| There is direct sunshine into the room | Close curtains and blinds. Try to minimize the amount of direct sunlight into the room | |
| The room is a kitchen, with many heat-producing appliances | You may need additional cooling or another air conditioner | |
| There is a server in the room | You may need additional cooling or another air conditioner | |
| The room is too large | You may need additional cooling or another air conditioner | |
| There are many electrical appliances in the room | You may need additional cooling or another air conditioner | |
| The room is not well insulated | You may need additional cooling or another air conditioner, or you may need to add insulation | |
| The unit is very noisy | The unit is not level | Make sure the unit is level |
| The compressor is bad | Call customer service | |
| The floor underneath the unit is uneven | Move the unit to a location with a level, even floor | |
| The unit is leaking water onto the floor | The rubber drain stoppers are not installed | Install the rubber drain stoppers |
| The unit was tilted, or is not level | Make use the unit remains level | |
