How can I speak to an EdgeStar Warranty Service and Support representative?

You may contact EdgeStar Warranty Service and Support 24 hours a day, 7 days a week via our online support request form.  Our service team members are normally available to speak to live from 9am to 4pm CST Monday through Friday (excluding holidays). 


Please review the below information prior to contacting us.


Review Support Content

Prior to submitting a support request or calling us, it is recommended that you review the help articles, troubleshooting documentation and videos found within this help site.  Oftentimes, answers to common problems and questions can be found without having to make a phone call or submit a service request. 


Warranty Status

Please be sure to take note of your warranty status prior to submitting a service request or contacting us via email or phone.  Typically, items that are more than 1 year old will no longer carry a valid manufacturers warranty.  Refer to your original product documentation and order information for specific details.  Please note that while a servicing fee and or shipping fee may apply, we will do everything we can to provide service and support for items that no longer are within the warranty term. 


EdgeStar Warranty Service and Support Online Service Requests

The most effective way to contact us is by submitting a service request though this site.  Click the "Create Service Request" link located at the top right of this, or any other page on this website.  Please be sure to provide us with as much information as possible so that we may more efficiently assist you.


If your issue is urgent, please do not hesitate to call us at 1-866-319-5473.  One of our EdgeStar Service team members will be happy to assist you.  


NOTE: If available, PLEASE write down your order number, model number and serial number prior to contacting us.  This will greatly assist us in providing quick and efficient support for your needs.


EdgeStar Warranty Service and Support

Phone: 1-866-319-5473

9am to 4pm CST Monday through Friday