Support
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| Issue | Solution | |
| Screen displays "EEEE", continuous beeping, and the unit has stopped. | Power off and unplug the unit. | If necessary, contact EdgeStar Service |
| The units turns off sooner than the set time. | The ice cream could be done. The overload protection feature will turn the unit off. | If not the previous reason, unplug the unit. Let it rest for 2 hours. Return power to the unit and begin making your frozen items. |
| At any time during the mixing/cooling cycle, the unit beeps continuously for 30 seconds. | Power off and unplug the unit. Let it rest for 2 hours. Return power to the unit and begin making your frozen items. If this happens again, let the unit rest for 24 hours. | If the unit continues to beep after 24 hours, contact EdgeStar Service |
| Mixing bowl is difficult to lift. | Wait 2 minutes and lift the mixing bowl. | Make sure the mixing bowl and base are clean and dry before making ice cream. |
| Paddle slipping after several batches of ice cream. | Watch for condensation on base of bowl. Clear off water or ice from mixing bowl and base. | Make sure the mixing bowl and base are clean and dry before making ice cream. |
