Support
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Issue |
Solution |
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Washer won't fill, rinse or drum will not turn |
Make sure the power cord is plugged into a proper power receptacle |
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Turn the wash program knob to the correct program number |
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Check to see if the water inlet hose is kinked |
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Make sure the water pressure at the tap is correct and ON |
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Shut door properly |
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Check to see if the fuse blown or circuit breaker tripped |
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Remove shipping bolts and spacers |
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Drum does not fill, but water is flowing |
Fix the drain hose at the correct height |
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Make sure the power cord is plugged into a proper power receptacle |
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At the start of the cycle water inflow is low and is absorbed by the laundry quickly. This creates a perception that water is not flowing |
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Washer dryer stops |
Make sure the power cord is plugged into a proper power receptacle |
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Check to see if all knobs are correctly rotated to point to the program |
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Check to see if the water inlet hose is kinked & the tap is on |
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Call an electrician to check the wall socket. Do not use an extension cord |
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Do not overload drum with laundry |
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Check to see if the lint filter is clogged ( Do not open while unit is full of water) |
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Washer won't drain, continues to fill or the cycle seems stuck |
Make sure the drain hose & lint filter are not clogged, that there's not an air gap in the drain hose and is not placed 31 1/2 inches above the floor |
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Check your electrical service or call an electrician. Do not use an extension cord. |
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Washer makes noise |
Remove shipping bolts and spacers |
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Make sure the unit is leveled |
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Gears engaging, Heavy wash loads can produce a thumping sound, these are normal sounds |
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Washer/Dryer leaks |
Make sure the water hoses and are tight & properly seated and the filter cap is closed tightly and in place |
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Make sure the sink or drain are not clogged, too much detergent will also clog the unit and water will overflow |
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Make sure the unit is leveled and resting firmly on the floor |
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Dryer does not dry |
Too much clothes will overload the drum and will not allow the unit to drain properly. |
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Too little clothes will not allow machine to tumble properly |
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Make sure the water is turned on. The dryer uses cold water during the dry cycle to create the condensation process
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