Issue |
Possible Cause |
Solution |
No power |
There was a power failure |
Restore the power supply |
The plug is not correctly inserted into the socket |
Insert the plug correctly into the socket |
The power cord is damaged |
Contact customer service. Only authorized servicers should replace damaged cords |
The power supply voltage is too low |
Move the unit onto another circuit with the correct voltage |
|
Not cooling |
The ambient temperature is too high |
Move the unit away from direct sunlight or an overly warm room |
The temperature dial is not set correctly |
Adjust the temperature to the minimum setting, and allow at least 24 hours to acclimate |
There is not enough room to exhaust heat |
Allow at least 2 inches on the sides and 4 inches on the back of empty space for proper ventilation |
The inner or outer fan(s) are not running |
Shut the unit off make sure the fan is properly connected. Contact customer service |
Cooling node(s) not working |
Contact customer service |
|
Fans are running all the time |
The fan(s) must run continuously to circulate the air within the machine. This enables the machine to cool all things equally |
This is normal behavior |
|
I am missing a leveling foot |
There are three large feet and one smaller foot under the hinge. |
Click here to read how to adjust leveling feet |
A leveling foot is missing. |
Contact customer service |
|
The cooler is making noise |
The unit is not level |
Make sure the cooler is on a level surface |
The fans will make a low frequency sound |
This is normal behavior |
Popping or crackling noise due to expansion and contraction of inner walls |
This is normal behavior |
Grinding and/or squealing noise due to fan motor failure |
Contact customer service |