Support
Updated :
Created :
| Issue | Possible Cause | Solution |
| No power | There was a power failure | Restore the power supply |
| The plug is not correctly inserted into the socket | Insert the plug correctly into the socket | |
| The power cord is damaged | Contact customer service. Only authorized servicers should replace damaged cords | |
| The thermostat may on off position | Check the thermostat control is not set to "Off" | |
| The power supply voltage is too low | Move the unit onto another circuit with the correct voltage | |
| The refrigerator or freezer is noisy | The unit is unleveled | Place unit on a level surface |
| A high ambient temperature will force the compressor to work harder and be noisy | Minimize the heat in the room | |
| Compressor making a loud knocking sound | Contact customer service | |
| Unit is being moved | This may be a normal rattling sound that is caused by the compressor | |
| The doors will not close completely | The unit is unleveled | Make sure the unit is on a level surface |
| Improperly installed door | If you reversed the door, check to make sure that it is properly installed. (Specific models only) | |
| Food packages may be blocking the door | Arrange the food so the packaging material is not interfering with the door gasket | |
| Shelves may be incorrectly installed | Make sure the shelves do not prevent the door from closing | |
| Gasket(s) are dirty | Clean the door gasket(s) | |
| Food is freezing | Food is touching the back wall | Reposition the food so it does not touch the back wall |
| Thermostat set to lowest setting | Turn the thermostat to a warmer setting | |
